Help & Customer Support

Frequently Requested Inquiries

How do I check my order status?

Once your order has shipped (within 24 hours of purchase), an automated email containing your tracking link is sent. If you need assistance finding your tracking link, email our support team at support@sciencegenics.com with your order number and full name.

How does the 180-day money-back guarantee work?

Every order of iGenics is backed by our full 180-Day Empty Bottle Guarantee. If you are not satisfied for any reason, simply contact us at 833-236-3393 or email support@sciencegenics.com to request an RMA number before returning your bottles for a 100% product refund.

What is the recommended daily dosage?

Take two (2) capsules of iGenics daily with a glass of water, preferably with a meal (such as breakfast or lunch) to maximize the absorption of fat-soluble carotenoids (Lutein and Zeaxanthin).

Can I order by phone?

Yes, our customer care specialists can assist with orders and package inquiries over the phone at 833-236-3393 during standard business hours (Monday – Friday, 9:00 AM – 5:00 PM CST).