Shipping & Returns Policy

At ScienceGenics, our goal is to deliver your iGenics order as quickly, safely, and transparently as possible. We ship directly from our climate-controlled, FDA-registered fulfillment center in the United States.

1. Shipping Rates & Delivery Timelines

All domestic United States orders are processed and packaged within 24 business hours of confirmation. We partner with USPS, FedEx, and UPS to guarantee fast, secure delivery.

• 3-Bottle & 6-Bottle Packages: FREE US Express Shipping included automatically at checkout. Delivery typically arrives within 3 to 5 business days.
• 1-Bottle Starter Supply: Standard domestic delivery is flat-rate $9.95. Delivery typically arrives within 4 to 7 business days.

2. Real-Time Tracking Information

As soon as your package leaves our warehouse, our system automatically emails you a confirmation notice containing your carrier tracking number. You can monitor your package's transit journey directly on the carrier's portal 24/7.

If you have not received your tracking link within 48 hours of placing your order, please email support@sciencegenics.com or call our team at 833-236-3393.

3. 180-Day 100% Money-Back "Empty Bottle" Guarantee

We want you to try iGenics with absolute peace of mind. Every bottle is covered by our 180-Day 100% Money-Back Guarantee:

• You have six full months (180 days) from the delivery date to test the formula.
• Even if you have used every single capsule and the bottles are completely empty, you are entitled to a full 100% refund of the product purchase price.
• Zero interrogations, zero restocking fees.

4. How to Initiate a Return (Step-by-Step)

To ensure prompt processing and tracking of your refund, please follow these simple steps:

1. Contact Customer Support: Send an email to support@sciencegenics.com or call 833-236-3393 (Mon–Fri 9am–5pm CST). Provide your full name, email address, and order number.
2. Obtain Return Authorization (RMA): Our support team will issue a Return Merchandise Authorization code and confirm the exact warehouse intake slot.
3. Ship the Bottles: Securely package the opened and/or unopened bottles and mail them to our authorized return depot:
   ScienceGenics LLC — Returns Dept.
   2372 Morse Ave, Suite 1000
   Irvine, CA 92614
4. Receive Your Refund: Once our intake team receives the returned package, your refund is processed back to your original payment method within 3 to 5 business days.

5. Damaged or Lost Shipments

In the rare event that your shipment arrives damaged or is marked as delivered but missing, please notify us immediately at support@sciencegenics.com or call 833-236-3393. We will dispatch an immediate replacement shipment at zero extra charge.