Privacy Policy

At ScienceGenics LLC ("ScienceGenics", "we", "us", or "our"), respecting and protecting your privacy is our foundational commitment. This Privacy Policy describes how we collect, store, utilize, and protect your personal information when you visit sciencegenics.com, purchase iGenics™ dietary supplements, or communicate with our customer care representatives.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you:

• Direct Identifiers: Name, billing address, physical shipping address, email address, and telephone number provided during the purchase or inquiry process.
• Transactional Records: Order history, package selections (1-bottle, 3-bottle, or 6-bottle routines), delivery status, and returns documentation.
• Payment Information: Credit card and transaction credentials are processed directly through PCI-DSS Level 1 compliant secure payment gateways. We never store raw credit card numbers or CVV codes on our servers.
• Technical Browsing Data: IP address, device type, browser specifications, operating system, referring URL, and session analytics collected via standard session cookies.

2. How We Use Your Information

We use the data we collect strictly for legitimate business and fulfillment purposes:

• To fulfill, ship, and deliver your iGenics orders and dispatch real-time courier tracking information.
• To process authorized refunds under our 180-Day 100% Money-Back Guarantee.
• To respond promptly to customer support requests submitted via phone (833-236-3393) or email (support@sciencegenics.com).
• To detect and prevent fraudulent transactions, chargebacks, and unauthorized account access.
• To maintain compliance with federal, state, and local regulatory requirements.

3. 256-Bit SSL Encryption & Security Standards

ScienceGenics implements rigorous administrative, technical, and physical security measures. All communications between your browser and our website are encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) encryption. Access to customer records is restricted to authorized personnel who require access to perform specific customer service or order fulfillment duties.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal information to third-party data brokers or marketing list aggregators. We only share information with trusted third-party service partners who assist in our standard operations:

• Shipping Carriers: United States Postal Service (USPS), FedEx, and UPS to fulfill physical product shipments.
• Payment Processors: Accredited merchant gateways (such as ClickBank and verified merchant processors) to process credit and debit transactions safely.
• Customer Helpdesk Infrastructure: Cloud systems used solely to log and resolve support tickets.

5. Your Privacy Rights (CCPA & GDPR)

Depending on your jurisdiction (such as California or the European Union), you possess specific statutory rights regarding your personal information:

• Right to Know: You may request disclosure of the categories and specific pieces of personal data collected about you.
• Right to Deletion: You may request the permanent erasure of your personal data, subject to legal recordkeeping obligations.
• Right to Opt-Out: You may opt out of any marketing emails at any time by clicking the "Unsubscribe" link in any communication or by emailing support@sciencegenics.com.

To exercise any of these privacy rights, contact us at support@sciencegenics.com or call 833-236-3393 with your order number or verified email address.

6. Policy Updates

ScienceGenics reserves the right to amend this Privacy Policy periodically to reflect changes in legal requirements or our operational procedures. Any updates will be published on this page with an updated revision date.

7. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our dedicated privacy officer:

ScienceGenics LLC — Privacy & Data Compliance
Address: 2372 Morse Ave, Suite 1000, Irvine, CA 92614
Email: support@sciencegenics.com
Customer Service Phone: 833-236-3393 (Toll-Free)
Hours: Monday – Friday, 9:00 AM – 5:00 PM CST